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Shipping to the United States and United Kingdom

All orders shipped to these countries will be done using FedEx International Priority. Delivery should be between 3 and 5 working days. The shipment may not exceed 0,5kg which will allow you to order a maximum of 6 products per shipment. For orders above 0.5kg we will first obtain a shipping quotation from FedEx which will be added to your purchase.  Please ensure that your delivery details are correct and that there is a contact number for them to call you on once they are ready to deliver.

Return and Refunds Policy

If a product is damaged or broken when you receive it, you must inform DNA Biopharm SA (Pty) Ltd within one working day of receiving it. We will then make arrangements for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.

All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product.

If you receive the wrong product you must contact DNA Biopharm SA (Pty) Ltd within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick we will arrange to swap the 'wrong' product for the one actually ordered on our account.

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